I confess. I might have a Twitter problem. I'm one of those "two-screeners" watching the Phillies game, the Oscars, or the latest episode of The Good Wife, glancing occasionally at my Twitter stream to see who else might be sharing the experience.

I also firmly believe that Twitter works for building business relationships - from networking to customer service. Ann Handley's recent experience with JetBlue proves that Twitter can be a mechanism to provide exceptional customer service. Read all about it here in her post, Twitter Helps Me Get My Lost Book Back, and What You Can Learn from It.